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Submitting Support Requests

Submission of support requests can be done via the following URL: http://www.support.informatics.uow.edu.au. Select Request Support from the list of available links.

This process varies depending on the web browser you are currently using. Instructions are currently provided for the following:
  • Microsoft Internet Explorer 5.x/6.x/7.x
  • Netscape Navigator 4.x-7.x
  • Firefox 1.x-2.x
  • Safari
You will need to authenticate yourself to the request tracking system, you use your UNIX/Email username and password in order to do this.

After logging in and selecting the appropriate school you wish to submit a request within you will be asked to enter the some further details regarding your request. If the option is available please ensure you select the appropriate type of request for your problem. However if your request does not map onto an appropriate category please select Other.

Upon submission of your request you will receive an email confirmation containing a ticket number and some further details which you can use for future correspndence regarding this request.

A support staff member will be assigned to your request who will then follow up the request with you via email (prefered), phone or in person.

Comments and suggestions regarding the request tracking system would be greatly appreciated. You can submit these via http://www.support.informatics.uow.edu.au, and select Submit a Suggestion to the Support Staff.



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